To change the address on your Boots Advantage Card, log in to your boots.com account, go to My Advantage Card, click Personal Information, answer your three security questions and update your address. You can also update in any Boots store, by calling 0345 124 4545, or by post to Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA. You can also use Moveinout to notify Boots alongside thousands of other providers in one process.
Key Takeaways
- Boots Advantage Card address changes can be made online, in the Boots app, in store, by phone or by post.
- Online route: log in to boots.com, go to My Advantage Card, click Personal Information, answer three security questions, then update your address.
- Boots requires you to answer three security questions before any address changes can be made.
- Updating your address at Boots Opticians automatically updates your Advantage Card account.
- Use Moveinout to notify Boots alongside over 9,000 other providers in one online process on moving day.
Why does updating your Boots Advantage Card address matter?
Your Boots Advantage Card is linked to your registered address. Boots uses it to send vouchers, personalised offers, promotional materials and account communications by post. If your address is out of date, all of this post goes to your old property and you miss out on the value your points and account status have earned.
Beyond missing vouchers, an outdated address on your Boots account creates a small but real fraud risk. Post arriving at a former address bearing your name, loyalty card details and purchase history gives anyone at that property information that contributes to the pattern of previous occupier fraud. It is also worth noting that Boots removes points from accounts that have not been used for one year. Keeping your address current ensures you remain an active account holder and continue receiving the offers that keep you engaged with the account.
How do you change your Boots Advantage Card address online?
Updating online through your boots.com account is the fastest and most convenient method. The steps below are verified from Boots customer service pages.
Go to boots.com and log in using your registered email address and password.
Once logged in, navigate to the My Advantage Card section from the left-hand navigation or your account menu.
Select Personal Information to view the details Boots currently holds for your Advantage Card account, including your registered address.
Boots requires you to correctly answer three security questions before any changes can be made to your account. These are the questions you set when you registered or last updated your security settings.
Enter your new address and save the changes. Your Advantage Card account will be updated with the new address.
Do not remember your security questions? If you cannot answer your security questions, you will not be able to make changes online. In this case, contact Boots Customer Care on 0345 124 4545 or visit a store where a colleague can verify your identity and update your details.
How do you update your address via the Boots app?
If your Advantage Card is linked to the Boots app, you can manage your account details through the app. Log in to the Boots app, navigate to your account settings and update your personal details including your address. If your card is not yet linked to the app, download the Boots app from the App Store or Google Play and follow the instructions to link your digital card.
Digital and plastic card numbers differ. From May 2026, Boots confirmed that digital card numbers and plastic card numbers are different. If you use both, make sure your address is updated correctly for the account associated with each card. Your full digital card number will have been sent to you by email when your digital card was set up.
How do you change your Boots Advantage Card address in store?
You can update your Advantage Card address by visiting any Boots store and asking a colleague to update your details. You will need to provide your Advantage Card number or the email address registered to your account, along with your new address and relevant identity confirmation.
Boots Opticians updates your Advantage Card automatically. Boots confirms in their privacy policy that if you update your address when visiting a Boots Opticians, they will automatically update your Advantage Card account to reflect the change. You do not need to make a separate update if you have already updated at Boots Opticians. This cross-update also applies to details provided through their appointment booking system and Boots Hearingcare.
How do you change your Boots Advantage Card address by phone?
- Call 0345 124 4545
- Check boots.com/help for current call centre hours
- Have your Advantage Card number or registered email address and new address ready before you call
How do you change your Boots Advantage Card address by post?
Write to Boots with your Advantage Card number, old address, new address and your full name. Send to:
Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA
Note that Boots' terms and conditions state that their registered company address (Nottingham, NG2 3AA) is not for correspondence. Always use the PO Box address above for customer enquiries.
| Method | Where | Notes |
|---|---|---|
| Online | boots.com → My Advantage Card → Personal Information | Three security questions required. Fastest method. |
| Boots app | Account settings in the Boots app | Card must be linked to app. Digital and plastic card numbers differ. |
| In store | Any Boots store | Boots Opticians visit also updates Advantage Card automatically. |
| Phone | 0345 124 4545 | Check boots.com/help for current hours. Have card number ready. |
| Post | Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA | Include card number, old address, new address and full name. |
| Moveinout | app.moveinout.co.uk/getStarted | Notifies Boots alongside 9,000+ other organisations in one process. |
What if you do not have a boots.com account?
If your Advantage Card has never been linked to a boots.com account, you cannot update your address through the online portal. Boots confirms on their help pages that in this case you should contact them directly using the contact form at boots.com/help, call 0345 124 4545, or visit a Boots store.
If you have a card but no online account, it is worth setting one up. Linking your card to a boots.com account gives you online access to your points balance, personalised offers, and the ability to manage your account details including address changes without needing to call or visit a store.
What changed about the Boots Advantage Card in 2026?
Boots made significant changes to the Advantage Card scheme from May 2026. These changes affect what you get from your card and are relevant context for anyone updating their account after moving home.
- Points rate unchanged: You continue to collect 3 points for every £1 you spend at Boots in store and online
- 10% own brand discount removed: The 10% discount on Boots own brand products for Advantage Card holders has been replaced with personalised offers
- Personalised offers via app: New targeted offers are delivered through the Boots app, based on the products and brands you buy most regularly
- Digital card introduced for all: If you did not previously have a digital card, one has now been automatically set up. Your full digital card number was sent by email
- Digital and plastic card numbers differ: Your digital card number is different from your plastic card number. Both are linked to the same account
Update your address to receive personalised offers. The new scheme delivers offers through the app and by post based on your purchase history. An outdated address means any post-based offers miss you. Keeping your address current is more important under the new scheme than it was under the flat discount model.
Does changing your address affect your Advantage Card points?
No. Updating your address does not affect your points balance or your account status.
However, it is worth knowing that Boots removes Advantage Card points from accounts that have not been used for one year or that have been closed. An outdated address means you may miss vouchers and offers that would otherwise bring you back into store, gradually turning an active account into an inactive one at risk of points expiry.
Keeping your address current is the simplest way to stay connected to the scheme and protect the points you have accumulated.
Notifying Boots alongside all your other providers
Updating your Boots Advantage Card is one task on a longer list. Moving home means notifying your council, HMRC, the DVLA, your bank, your energy supplier, your GP and dozens more. None of them communicate with each other and each has its own separate process.
Moveinout is a UK change of address notification service covering over 9,000 organisations across 24 provider categories. You enter your details once, select who needs to know, and Moveinout dispatches notifications to each provider on your behalf. A dashboard shows which providers have been notified, helping you keep track and make sure nothing is missed on moving day.
Boots updated. Now for the rest of your list.
Moveinout notifies your council, HMRC, the DVLA, your bank, energy provider, GP and over 9,000 other organisations. All from one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
Quick summary: Boots Advantage Card change of address
- Online: boots.com → My Advantage Card → Personal Information → answer three security questions → update address
- App: account settings in the Boots app (card must be linked)
- In store: visit any Boots store. Boots Opticians visit also updates your account automatically.
- Phone: 0345 124 4545
- Post: Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA
- No boots.com account: contact via boots.com/help or visit a store
- Three security questions required for all online changes
- Digital and plastic card numbers differ from May 2026
- Points are removed from accounts unused for one year. Keep your address current to stay active.
- Use Moveinout to notify Boots alongside HMRC, the DVLA, your council and over 9,000 other organisations in one process
Frequently Asked Questions
The most common questions Boots Advantage Card holders ask when moving home.
Log in to your boots.com account, go to My Advantage Card, click Personal Information, answer your three security questions and update your address. You can also call Boots Customer Care on 0345 124 4545, visit any Boots store, or write to Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA. Moveinout also lets you notify Boots alongside thousands of other providers in one process.
Boots requires you to correctly answer three security questions before any changes can be made to your Advantage Card account. This is a security measure to protect your account and points balance. If you cannot remember your security answers, call Boots on 0345 124 4545 or visit a store to verify your identity in person.
Yes. You can update your details at any Boots store. Boots also confirms that if you update your address when visiting a Boots Opticians, they will automatically update your Advantage Card account to reflect the change. You do not need to make a separate update if you have already provided your new address at Boots Opticians.
Call Boots Customer Care on 0345 124 4545. You can also write to Boots Customer Care, PO Box 5300, Nottingham, NG90 1AA. Check boots.com/help for current opening hours.
No. Updating your address does not affect your points balance. However, Boots removes points from accounts that have not been used for one year. Keeping your address current means you continue to receive vouchers and offers that keep your account active and your points protected.
From May 2026, Boots replaced the 10% own brand discount for Advantage Card holders with personalised offers delivered through the Boots app. The 3 points per £1 spending rate continues unchanged. All customers now have a digital card, with digital and plastic card numbers being different. Personalised offers are based on your purchase history and are available through the app.
If your Advantage Card is not linked to a boots.com account, contact Boots using the form at boots.com/help, call 0345 124 4545, or visit a Boots store and ask a colleague to update your details. You can also create a boots.com account and link your card to manage your address online going forward.
It is best to update on or after moving day once you are living at the new address. Updating in advance means any vouchers or promotional materials Boots sends will go to a property before you are there to receive them.
Yes. Boots confirms in their privacy policy that if you update your address when visiting a Boots Opticians, they automatically update your Advantage Card account. This cross-update also applies to details provided through their appointment booking system and Boots Hearingcare.
Yes. Moveinout is an online change of address service that lets you notify Boots alongside over 9,000 other UK organisations including councils, HMRC, the DVLA, energy providers and your GP, all from one process. You enter your details once, select who needs to know, and Moveinout dispatches notifications on your behalf.
Boots sorted. Now for everything else on your list.
Moveinout notifies your council, HMRC, the DVLA, your bank, energy provider, GP and over 9,000 other organisations. All in one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
