To change your address with PIP (Personal Independence Payment), call the PIP enquiry line on 0800 121 4433, Monday to Friday, 9am to 5pm. A change of address alone does not normally affect your eligibility or payment amount, but you are legally required to report it promptly. If you are moving to Scotland, there is an important additional step that can stop your payments if you miss it.
Key Takeaways
- PIP change of address must be done by phone on 0800 121 4433. There is no online self-service option.
- A change of address alone does not normally affect your PIP eligibility or payment amount.
- Moving to Scotland? Your PIP continues for up to 13 weeks. Apply for Adult Disability Payment (ADP) at mygov.scot immediately.
- Also report any change of GP, phone number, or bank details in the same call.
- Moveinout can notify PIP alongside over 9,000 other providers in one online process.
What you need to know first
PIP is a benefit administered by the Department for Work and Pensions (DWP) that helps with the extra costs of living with a long-term health condition or disability. It is not means-tested, so your income and savings do not affect it. It has two components: a daily living component and a mobility component.
Moving home is a change of personal circumstances, and the DWP requires you to report it promptly. The important reassurance for most claimants is that GOV.UK confirms a change of address does not normally affect your eligibility for PIP or how much you receive. You are simply keeping your records current so that payments and correspondence reach you at the right address.
That said, if your move also changes your care or support needs, those are separate changes that may affect your award and should be reported alongside your address update.
Scotland claimants: If you are moving from England or Wales to Scotland, updating your address is not enough on its own. PIP has been replaced in Scotland by Adult Disability Payment (ADP). Missing the 13-week application window can cause your payments to stop entirely. The Scotland section below covers this in full.
What to report to PIP when you move
GOV.UK lists a change of address as something you must report to the PIP enquiry line straight away. Before you call, check whether any of the following have also changed as a result of your move, as these need to be reported too:
- Your phone number: update if you have changed phone number
- Your GP: if you have registered with a new practice at your new address, PIP needs your updated doctor's details
- Your bank account: update if you have changed where PIP payments are received
- Who is acting on your behalf: update if you have an appointee or representative whose contact details have changed
- Your care arrangements: moving into or out of a care home, nursing home, or hospice can affect your daily living component
If only your address is changing, one short phone call is all that is needed. If several things are changing at once, jot each one down before you call so nothing gets missed during the conversation.
How to notify PIP of your new address
Unlike HMRC, which offers an online update via a personal tax account, PIP address changes must be made by phone. There is no online self-service option through GOV.UK for updating your PIP address directly.
Have your National Insurance number, date of birth, current address, new address and postcode, and date of move to hand. If your GP has changed, have their name and address ready too.
Call 0800 121 4433, Monday to Friday, 9am to 5pm. Lines tend to be quieter mid-morning and mid-week. The call is free from mobiles and landlines.
Give the adviser your old address, new address, postcode, and date of move. Report any other personal changes: GP, phone number, bank details, at the same time.
PIP updates your records and sends confirmation by post to your new address, typically within a few days. Payments continue as normal throughout.
| Method | Contact Details | Hours | Notes |
|---|---|---|---|
| Phone (England, Wales, NI) | 0800 121 4433 | Mon–Fri 9am–5pm | Free from mobiles and landlines |
| Textphone | 0800 121 4493 | Mon–Fri 9am–5pm | For those who cannot use a voice call |
| Relay UK | 18001 then 0800 121 4433 | Mon–Fri 9am–5pm | If you cannot hear or speak on the phone |
| BSL video relay | Via GOV.UK BSL interpreter service | Mon–Fri 9am–5pm | Available on computer, tablet or mobile |
| Scotland (ADP) | 0800 182 2222 | Mon–Fri 8am–5pm | Social Security Scotland (for ADP claimants) |
Moving to or from Scotland
This is the most important section for anyone moving across the Scottish border. The rules here are significantly different from a standard address change, and getting this wrong can cause your disability payments to stop.
Moving from England or Wales to Scotland
PIP is no longer available to new claimants in Scotland. It has been replaced by Adult Disability Payment (ADP), administered by Social Security Scotland. From 6 November 2025, anyone in Scotland receiving PIP is required to make a new application for ADP.
If you are moving from England or Wales to Scotland:
- Call the PIP enquiry line on 0800 121 4433 to report your move to Scotland
- Your PIP payments continue for up to 13 weeks after your move
- Apply for ADP at mygov.scot/adult-disability-payment or call Social Security Scotland on 0800 182 2222 as soon as you move
- Do not wait for PIP to stop before applying
Act as soon as you move to Scotland. The 13-week window can pass quickly during a busy move. ADP applications require a form describing how your condition affects you. Allow time to complete it carefully. Apply on or shortly after moving day.
Moving from Scotland to England or Wales
If you live in Scotland and currently receive Adult Disability Payment (ADP), moving to England or Wales means applying for PIP. The process works in reverse:
- Tell Social Security Scotland about your move on 0800 182 2222
- Your ADP payments continue for up to 13 weeks
- Apply for PIP by calling 0800 917 2222 as soon as you arrive in England or Wales
- If you apply for PIP within 26 weeks of ADP stopping, your PIP may be backdated to the date ADP ended
Moving within Scotland
If you receive ADP and are moving within Scotland, this is treated as a standard change of circumstances. Notify Social Security Scotland of your new address online at mygov.scot or by calling 0800 182 2222. A move within Scotland does not affect your ADP award.
Moving to Northern Ireland
Northern Ireland has its own separate PIP system, administered by the Department for Communities (DfC). The eligibility rules and payment rates are broadly the same, but the claim is held with a different department.
If you are moving from England or Wales to Northern Ireland, contact the DWP PIP enquiry line to report your move and separately contact the Department for Communities to transfer your claim. If you are moving from Northern Ireland to England or Wales, contact the DfC to close your Northern Ireland PIP and apply for a new claim with the DWP.
PIP and your other benefits when you move
PIP is not means-tested and is paid independently of most other benefits, so moving home typically does not change your entitlement to it. Your move may interact with other benefits in the following ways.
Universal Credit and housing costs
If you receive Universal Credit alongside PIP, the housing cost element within Universal Credit is directly affected by where you live. Updating your address with PIP does not automatically update Universal Credit. You must report your move via your Universal Credit online journal as a separate step. The housing costs element will be recalculated based on your new location.
Moving into a care home
If your move involves going into a care home, nursing home, or hospice, this is a change of circumstances that can affect your PIP daily living component. PIP daily living payments may be paused after 28 days if your care home fees are paid from public funds. Report a move into a care home to PIP separately from your address change, and do so promptly.
Hospital stays around the time of a move
If you are in hospital around the time of your move, your PIP daily living component may be paused after 28 days of inpatient stay. Notify PIP of the hospital stay and the address change as two separate matters.
Notifying PIP alongside all your other providers
A PIP address change is one call on a long list. When you are moving home with a long-term health condition or disability, the full range of organisations that need your new address can feel like a lot to manage. Your GP, pharmacist, dentist, council, energy provider, bank: all of them need to know, and none of them share information with each other.
Moveinout is an online change of address service that lets you notify over 9,000 UK organisations from a single platform. You enter your details once, select who needs to know, and Moveinout dispatches notifications to each provider on your behalf. A dashboard shows which providers have been notified, helping you keep track and avoid duplication as you work through your move admin.
Moveinout covers the full range of providers relevant to someone managing a health condition or disability, including GPs, dentists, opticians and pharmacies, alongside government departments, councils, utilities, and banks.
Notify your providers without a single phone call.
Moveinout notifies over 9,000 organisations on your behalf, including GPs, pharmacies, councils, banks, energy providers and more, all from one online process.
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What happens if you do not update PIP when you move
Failing to notify PIP of a change of address creates both practical and legal risks.
Missed correspondence
PIP sends review notices, assessment appointment letters, and decision letters by post. If these go to an old address, you may miss an appointment, fail to return a review form in time, or miss a deadline to challenge a decision. A missed PIP review can result in your award being suspended pending a new assessment.
Legal obligation and penalties
GOV.UK states you must contact the PIP enquiry line straight away when your address changes. This is a legal obligation, not a guideline. Failing to report a change of circumstances can result in an overpayment recovery demand, a civil penalty, or in serious cases, action for benefit fraud by omission. One phone call removes all of this risk.
Scotland: payments stopping
For those moving to Scotland, the consequences of not acting are the most severe. If you move to Scotland and do not apply for ADP within the 13-week window, your PIP payments stop. There is no grace period beyond that deadline. The Scotland section above sets out exactly what to do and when.
Summary and contact details
Quick summary: PIP change of address
- Call the PIP enquiry line on 0800 121 4433, Mon–Fri 9am–5pm
- A change of address alone does not normally affect PIP eligibility or payment amount
- Also report any change of GP, phone number, bank details, or care arrangements in the same call
- No online self-service option. Phone is the only direct route
- Textphone: 0800 121 4493 | Relay UK: 18001 then 0800 121 4433
- Moving to Scotland: Call 0800 121 4433, then apply for ADP at mygov.scot within 13 weeks
- Moving from Scotland: Call Social Security Scotland on 0800 182 2222, then apply for PIP on 0800 917 2222 within 26 weeks
- Moving to Northern Ireland: Contact DWP PIP enquiry line and the Department for Communities separately
- Universal Credit housing costs must be updated separately via your UC online journal
- Use Moveinout to notify PIP alongside your GP, pharmacy, council and over 9,000 other organisations in one process
Frequently Asked Questions
The most common questions PIP claimants ask when moving home.
Call the PIP enquiry line on 0800 121 4433, Monday to Friday, 9am to 5pm. Have your National Insurance number, date of birth, old address, new address and postcode, and date of move to hand. A change of address does not normally affect your PIP eligibility or payment amount. You can also use Moveinout to notify PIP alongside your other providers in one online process without making a phone call.
A change of address alone does not normally affect your PIP eligibility or the amount you receive. GOV.UK confirms this. But if your move also changes your care or support needs, for example moving into a care home or a significant change in your condition, those are separate matters that may affect your award and should be reported alongside your address change.
Yes. GOV.UK states you must contact the PIP enquiry line straight away if your personal details change, including your address. This is a legal obligation. Failing to do so can disrupt your payments and in serious cases result in penalties or overpayment recovery.
PIP is no longer available to new claimants in Scotland. It has been replaced by Adult Disability Payment (ADP), administered by Social Security Scotland. Call the PIP enquiry line on 0800 121 4433 to report your move. Your PIP continues for up to 13 weeks. Apply for ADP at mygov.scot or call 0800 182 2222 as soon as you move. Do not wait for PIP to stop before applying.
If you receive Adult Disability Payment (ADP) in Scotland and move to England or Wales, tell Social Security Scotland on 0800 182 2222. Your ADP continues for up to 13 weeks. Apply for PIP by calling 0800 917 2222 as soon as you arrive. If you apply within 26 weeks of ADP stopping, PIP may be backdated to the date ADP ended.
Northern Ireland has its own separate PIP system administered by the Department for Communities (DfC). If you move from England or Wales to Northern Ireland, contact the DWP PIP enquiry line to report your move and separately contact the DfC to transfer your claim. If you are moving from Northern Ireland to England or Wales, contact the DfC to close your Northern Ireland PIP and apply for a new claim with the DWP.
No. There is no direct online self-service option for changing your PIP address through GOV.UK. You need to call the PIP enquiry line on 0800 121 4433. If making phone calls is difficult due to your condition, hearing loss, or another reason, the Textphone (0800 121 4493), Relay UK, and BSL video relay alternatives are all available.
Your address is updated during the call. Confirmation is sent by post to your new address, typically within a few days. Your PIP payments continue as normal throughout the process, a change of address alone does not pause or delay your award.
Yes. A change of GP is a separate personal detail that PIP needs to know about. GOV.UK lists a change of doctor as one of the details you must report straight away. You can report both your address change and your new GP in the same phone call to 0800 121 4433.
Yes. Moveinout is an online change of address service that lets you notify PIP alongside over 9,000 other UK organisations, councils, banks, energy providers, GPs, dentists, pharmacies and more, all from one process. You enter your details once, select who needs to know, and Moveinout dispatches notifications on your behalf. A dashboard shows which providers have been notified, helping you keep track and avoid duplication.
Take the admin off your plate when you move.
Moveinout notifies PIP alongside your GP, pharmacist, council, bank, energy provider and over 9,000 other organisations. All from one place, all in one process.
Get started with Moveinout →No queues. No paperwork. Protect Identity.
