To change your address with NatWest, open the NatWest Mobile Banking app, tap your profile picture in the top left corner, select Manage your personal details, tap the arrow next to your address and follow the on-screen instructions. You can also update via online banking, telephone banking, by posting a signed request to any NatWest branch, by visiting a branch with your debit card and photo ID, or through Moveinout — which notifies NatWest alongside thousands of other providers in one process. Branch updates take approximately two working days to process.
Key Takeaways
- NatWest address changes can be made via the app, online banking, telephone banking, Chat to Cora, by post, or in branch.
- The app is the fastest method, tap your profile, select Manage your personal details, then the arrow next to your address. Biometric approval must be set up.
- Branch updates take approximately 2 working days to fully process after your visit.
- To update in branch, bring your debit card with PIN and a form of photo ID.
- Use Moveinout to notify NatWest alongside over 9,000 other providers in one online process on moving day — no phone calls, no paperwork.
Why does updating your NatWest address matter when you move?
NatWest holds your registered address across all your linked accounts. Bank statements, debit and credit card correspondence, fraud alerts, and any other important account notifications are sent to that address. If it is out of date after you move, all of that post goes to your old property.
The risks are practical and financial. A replacement debit card arriving at your old address is a genuine security risk. A fraud alert letter going to a property you no longer occupy means you could miss suspicious activity on your account for weeks. Post arriving at your former address containing account details also creates an opportunity for previous occupier fraud, one of the most common forms of identity fraud in the UK.
The update takes around three minutes via the NatWest app. It is worth doing on moving day alongside your other essential address notifications.
How do you change your address via the NatWest app?
The NatWest Mobile Banking app is the fastest and most straightforward method. NatWest confirms it as the quickest route to update your address, available at any time of day.
Open the NatWest Mobile Banking app on your iOS or Android device and sign in using your biometric credentials, PIN, or password.
Your profile icon is in the top left corner of the screen. Tap it to open your personal details menu.
From the profile menu, choose Manage your personal details to view your currently registered name, address and contact information.
Find your current address in the details list and tap the arrow icon next to it to begin the address change process.
Enter your new address and postcode. Complete any biometric verification prompted on screen and confirm the change.
Biometric approval required. To change your address through the NatWest app, you need to have biometric approval set up on your device. If you have not set this up, you can still update via online banking, telephone banking, in branch, or by post.
How do you use Chat to Cora to change your address?
Cora is NatWest's virtual assistant, available within the mobile app. It offers an alternative route to update your address if you prefer not to navigate the app settings manually.
Sign in to the NatWest Mobile Banking app as normal.
From the main navigation, select Help.
Select Chat to Cora to open the virtual assistant chat window.
Type a request to change your address. Cora will guide you through the process or connect you with a human agent if needed.
How do you change your address via NatWest online banking?
If you prefer to use a desktop or laptop, NatWest online banking provides the same address change functionality as the app.
Go to onlinebanking.natwest.com and sign in with your customer number and security details.
Select Your Details from the left-hand menu or the top of the screen once you are logged in.
Find your address in the details section, enter your new address and postcode, and complete any required identity verification before confirming the change.
How do you change your address by phone?
NatWest Telephone Banking allows you to update your address over the phone. You will use the same login credentials as your online banking to authenticate before speaking with an adviser or using the automated service.
Call NatWest personal banking on 03457 888 444. You will need to pass security verification before any changes are made to your account. Have your account details and new address to hand before you call to make the process as quick as possible.
Not registered for online or telephone banking? You can register for online banking at natwest.com. You will need your account number, sort code, and a form of identity verification. Telephone banking uses the same login details once registered.
How do you change your address at a NatWest branch?
Visiting a branch is the right option if you are not registered for digital banking or prefer to handle this in person.
- Use the NatWest branch locator at natwest.com to find your nearest branch and check opening hours
- Bring your debit card with PIN, NatWest requires you to tap your PIN to verify your identity
- Bring photo ID, a passport or driving licence
- A branch colleague will complete a change of address form during your visit
- The change takes approximately 2 working days to fully update after the branch visit
How do you change your address by post?
You can update your address with NatWest by sending a signed written request by post. Address your letter to any NatWest branch, including your full name, account number, old address, new address, and signature. Find branch addresses via the NatWest branch locator at natwest.com.
Postal updates take longer to process than digital methods. Allow at least five working days after sending your letter before expecting the change to be reflected on your account.
| Method | Where | Available | Processing time | Notes |
|---|---|---|---|---|
| Mobile Banking app | iOS and Android | 24/7 | Quick processing | Fastest method. Biometric approval required. |
| Chat to Cora (app) | Help section in app | 24/7 | Quick processing | Virtual assistant route via Help menu. |
| Online banking | onlinebanking.natwest.com | 24/7 | Quick processing | Your Details from left-hand menu. |
| Telephone Banking | 03457 888 444 | Check natwest.com for hours | During the call | Same login as online banking. Security check required. |
| Branch | Branch locator at natwest.com | Branch hours vary | Approximately 2 working days | Bring debit card with PIN and photo ID. |
| Post | Signed request to any NatWest branch | Any time | Allow 5 working days | Include account number, old and new address, and signature. |
| Moveinout | app.moveinout.co.uk/getStarted | 24/7 | Notifications dispatched on your behalf | Notifies NatWest alongside 9,000+ other organisations in one process. |
How long does a NatWest address change take?
Processing time varies by method:
- App and online banking: Changes are processed quickly, usually within a short processing window. Your updated address should be visible on your account within a working day.
- Telephone banking: Processed during the call. Your address is updated while you are speaking with the automated service or adviser.
- Branch: NatWest completes a change of address form during your visit, but the update takes approximately two working days to fully process and reflect on your account.
- Post: Allow at least five working days from the date of posting before the change is reflected.
If you have set up Contact Details Activity Alerts with NatWest, you will receive a text message when your address has been updated, which gives you confirmation that the change has been applied.
Notifying NatWest alongside all your other providers
Updating NatWest is one task on a longer list. Moving home means notifying your council, HMRC, the DVLA, your energy supplier, your GP, your dentist and dozens more, each through a different process, none of which share information with each other or with NatWest.
Moveinout is a UK change of address notification service covering over 9,000 organisations across 24 provider categories. You enter your details once, select who needs to know, and Moveinout dispatches notifications to each provider on your behalf. A dashboard shows which providers have been notified, helping you keep track and make sure nothing slips through on moving day. For a full comparison of change of address services available in the UK, see our guide to the best change of address services.
NatWest updated. Now for the rest of your list.
Moveinout notifies your council, HMRC, the DVLA, your energy provider, your GP and over 9,000 other organisations, all from one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
What happens if you do not update your NatWest address?
Leaving your address outdated with NatWest creates risks that develop quietly and are often only discovered once a problem has already occurred.
- Missed post: Statements, replacement cards, interest rate notifications, and fraud alerts are all sent to your registered address. Post going to your old property means you miss these communications, sometimes with serious consequences.
- Card delivery failures: When your debit or credit card expires and a replacement is issued, NatWest sends it to your registered address. An outdated address means your new card goes to your old property, leaving you without access to your account.
- Identity fraud: Bank statements and account correspondence arriving at a property you no longer occupy are among the most commonly exploited documents in previous occupier fraud. Your name, sort code, account number and address appearing on post at your old address gives a fraudster material to impersonate you.
- Missed fraud alerts: NatWest sends unusual activity alerts to your registered address. An outdated postal address means those alerts reach someone else, giving any fraudulent activity more time to develop.
- Credit file discrepancies: If your registered address with NatWest does not match your actual address, it creates an inconsistency that lenders check during credit applications. Inconsistencies can slow down or complicate future mortgage, car finance, or credit card applications.
Quick summary: NatWest change of address
- App: Profile picture (top left) → Manage your personal details → arrow next to address → follow on-screen instructions. Biometric approval required.
- Chat to Cora: Log in to app → Help → Chat to Cora → request address change
- Online banking: onlinebanking.natwest.com → Your Details from left-hand menu
- Phone: 03457 888 444, same login as online banking, security check required
- Branch: Bring debit card with PIN and photo ID. Change takes approximately 2 working days to process.
- Post: Signed letter to any NatWest branch including account number, old address, new address, and signature. Allow 5 working days.
- Contact Details Activity Alert: set this up to receive a text confirmation when your address has been updated
- Update on or after moving day, not in advance
- Use Moveinout to notify NatWest alongside HMRC, the DVLA, your council and over 9,000 other organisations in one process
Frequently Asked Questions
The most common questions NatWest customers ask when moving home.
The quickest way is via the NatWest Mobile Banking app: tap your profile picture in the top left corner, select Manage your personal details, tap the arrow next to your address and follow the on-screen instructions. You can also update via NatWest online banking, by calling 03457 888 444, through Chat to Cora in the app, by visiting a branch with your debit card and photo ID, or by posting a signed request to any NatWest branch.
Open the NatWest app and log in. Tap your initials or profile picture in the top left corner. Select Manage your personal details. Tap the arrow next to your address and follow the on-screen instructions to enter your new address. You will need biometric approval set up on your device to complete the change through the app.
Yes. Call NatWest Telephone Banking on 03457 888 444. You will need the same login credentials as your online banking and must pass a security check before any changes are made. Check natwest.com for current telephone banking hours.
Bring your debit card with your PIN and a form of photo ID such as a passport or driving licence. A branch colleague will complete a change of address form during your visit. Note that the change takes approximately two working days to fully process and reflect on your account after the visit.
Cora is NatWest's virtual assistant in the mobile app. To use it, log in to the app, select Help, then choose Chat to Cora. You can type a request to change your address and Cora will guide you through the process. It is a useful alternative if you prefer a conversational route rather than navigating the settings menu directly.
App and online banking changes are processed quickly. Phone changes are processed during the call. Branch updates take approximately two working days to fully update after your visit. Postal requests should be allowed at least five working days. If you have Contact Details Activity Alerts set up, NatWest will send you a text message to confirm when the change has been applied.
Yes, in most cases. When you update your address through the NatWest app or online banking, the change applies across your linked NatWest accounts. If any accounts need separate updates, NatWest will advise you during the process.
It is best to update your address on or after moving day once you are living at the new address. Updating too far in advance means account correspondence and any replacement cards will be sent to a property before you are there to receive them.
Biometric approval is required to change your address through the NatWest app settings. If you have not set this up, you can still update your address via NatWest online banking at onlinebanking.natwest.com, by calling telephone banking on 03457 888 444, by visiting a branch with your debit card and photo ID, or by posting a signed request to any NatWest branch.
Yes. Moveinout is an online change of address service that lets you notify NatWest alongside over 9,000 other UK organisations, councils, energy providers, HMRC, the DVLA, your GP and more, all from one process. You enter your details once, select who needs to know, and Moveinout dispatches notifications on your behalf. A dashboard shows which providers have been notified.
NatWest sorted. Now for everything else on your list.
Moveinout notifies your council, HMRC, the DVLA, your energy provider, your GP and over 9,000 other organisations. All in one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
