How to Change Your Address with Vision Express: A Step-by-Step Guide

Whether you're moving house, switching flats, or finally leaving student digs behind, updating your address with you service providers is a must. If you're a Vision Express customer, keeping your contact details up to date ensures you never miss an appointment reminder, delivery, or important communications.

In this guide, we’ll walk you through how to change your address with Vision Express, why it matters, and how to do it the smart way

This guide will cover the following:

• Why It’s Important to Keep Your Address Up to Date with Vision Express?
• How to Change Your Address with Vision Express
• Other methods to Change Your Address with Vision Express
• Frequently Asked Questions (FAQs)

👓 Why It’s Important to Keep Your Address Up to Date with Vision Express?

When you move home, updating your address with Vision Express might not be at the top of your to-do list — but it should be. Here’s why it matters.

First off, Vision Express uses your address to send important things like appointment reminders, eye test results, and delivery updates for your glasses or contact lenses. If your details are out of date, there’s a good chance you could miss something important — or end up with a pair of specs delivered to your old front door. It also helps their team keep your customer profile accurate, which means smoother service next time you pop in for an appointment or order something online.

�📝 How to Change Your Address with Vision Express

If you’ve just moved, you’ll know how frustrating it is to update your address with every provider individually — banks, utilities, insurers, GPs… and yes, even opticians. Moveinout is an online change of address notification platform that allows you to notify organisations, including Vision Express, from a single secure platform.

With Moveinout, you can:

• Notify vision express and over 8,600 other organisations—all in one place
• Update your details in minutes
• Skip the phone calls, logins, and forms
• Keep all your change-of-address records in one place
• Reduce the risk of missed communications

👉 Here’s how it works:

1. Enter your old and new address
2. Choose your move date
3. Select all the companies you want to notify
4. Click submit—and you're done

🔔 Don't forget: Royal Mail redirection only forwards your post—it doesn't update your details. Moveinout makes sure the companies themselves are updated at the source.
✅ It’s faster
✅ It’s easier
✅ It keeps your life moving smoothly

Other methods to Change Your Address with Vision Express

💻 Update Your Address with Vision Express Online

One method of notifying you address change is through your Vision Express online account. It’s a simple process that you can do anytime, from anywhere — no phone calls or store visits needed.

1. Log into your account at visionexpress.com‍
2. Go to the “My Profile” or “Change My Details” section
3. Enter your new address and update any other contact info if needed
4. Hit save — and you’re done!

This method is quick, secure, and accessible 24/7

📞 Update Your Address with Vision Express by phone

If you'd rather talk to a real person when updating your details, Vision Express has a helpful customer service team ready to assist over the phone. It’s a great option if you have questions or just feel more comfortable speaking directly to someone.

☎️ Who to Call:

1. General Customer Service: 0800 038 2177
2. Contact Lens Subscription Enquiries: 0800 298 3344
3. Opening Hours:

Monday to Friday: 8:30am – 7pm

Saturday: 9am – 5pm

Sunday: 10am – 5pm

📍 Can I change my address at the Vision Express practice?

If you are visiting your practice for an appointment, you can ask the reception team to update your address in person. You may be asked to provide:

1. • Valid photo ID
   • Proof of your new address (e.g., utility bill or council tax statement)

This option is ideal if you're attending an upcoming appointment or prefer face-to-face interactions. You can find you localbranch here.

Frequently Asked Questions (FAQs)

How quickly will Vision Express update my address?

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Address updates are typically processed immediately when completed online or by phone. In-person updates are processed instantly during your visit. However, it’s important to note that online updates may only affect your online account records and may require separate notification to your local store for comprehensive record updates.

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Do I need to provide proof of my new address to Vision Express?

For online and telephone updates, proof of address is usually not required if you can verify your identity through existing account details. In-person updates may require proof of address such as a utility bill or tenancy agreement for security verification purposes.

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What happens if I don’t update my address with Vision Express?

Failing to update your address can result in missed appointment reminders, delayed order deliveries, and potential complications with contact lens subscriptions. You may also miss important communications about new services or changes to your eye care plan.

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Can I update my address if I’m moving abroad?

Yes, Vision Express can accommodate international address changes. However, this may affect your NHS entitlements and service availability. Contact their customer service team directly at 0800 038 2177 to discuss how international moves affect your ongoing eye care services.

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Will updating my address online also update my Vision express practice?

Online address updates primarily affect your online account records. For comprehensive updates across all Vision Express systems, you may need to contact your local store separately or use the customer service telephone line to ensure both online and in-store records are updated.