Nationwide Change of Address: How to Update Your Details (2026)

To change your address with Nationwide, open the Nationwide Mobile Banking app, tap Menu, select Details and Settings, then Your details, then View or change your address, tap Edit, enter your new address and save. One update covers all your Nationwide accounts. You can also update via internet banking, by phone, in branch, by post, or through Moveinout — which notifies Nationwide alongside thousands of other providers in one process. If you also hold Virgin Money accounts, those must be updated separately.

Why does updating your Nationwide address matter?

Nationwide holds your registered address for every product you have with them. Bank statements, credit card correspondence, mortgage documents, ISA notifications, and important account alerts all go to that address. If it is out of date after you move, all of that post goes to your old property.

The practical risks are straightforward. You may miss a statement showing an unrecognised transaction. A replacement debit card may arrive at your old address. A mortgage rate change letter or renewal notice may bypass you entirely. Beyond the practical inconvenience, post containing your account details arriving at a property you no longer occupy creates a risk of previous occupier fraud, one of the most common forms of identity fraud in the UK.

Updating your Nationwide address takes under five minutes via the app. It is one of the most worthwhile pieces of moving admin you will do.

What does one Nationwide address update cover?

A single address change with Nationwide updates your records across all your Nationwide accounts simultaneously, unless you tell them otherwise. This includes:

• Current accounts (FlexAccount, FlexPlus, FlexDirect and others)
• Savings accounts and cash ISAs
• Mortgages
• Credit cards
• Personal loans
• Stocks and shares ISAs (if managed by Nationwide)

If you have accounts with different addresses for specific reasons, you can tell Nationwide during the update which accounts to change and which to leave. For most home movers, the default of updating everything at once is the right choice.

How do you change your Nationwide address via the app?

The Nationwide Mobile Banking app is the fastest and most convenient method. It is available at any hour and takes around three minutes.

How do you change your address via Nationwide internet banking?

If you prefer to use a desktop or laptop, the Nationwide internet bank offers the same address change functionality as the app.

How do you change your address by phone?

You can update your address with Nationwide by calling their main customer service line. Phone lines are open on weekdays and Saturdays. You will need to pass security verification before any changes are made to your account.

How do you change your address in branch?

Visiting a branch is the right option if you are not registered for online or mobile banking, or if you simply prefer to handle this in person. Branch updates are processed during your visit.

• Use the Nationwide branch finder at nationwide.co.uk to locate your nearest branch
• Bring valid photo ID, a passport or driving licence
• A member of staff will update your address across all your accounts
• Check branch opening hours online before travelling, as they vary by location

How do you change your address by post?

If you prefer to update by post, download the Nationwide change of address form from nationwide.co.uk, complete it with your old and new address details, and post it to Nationwide. Nationwide may contact you by phone to verify your identity before processing the change, so make sure your phone number is current.

Allow up to seven working days for a postal update to be fully processed. This is the slowest method and is best used only if online banking is not accessible to you.

What about joint accounts?

Joint accounts at Nationwide require each account holder to update their address separately. This is because each individual has their own registered address linked to the account for security and correspondence purposes.

Nationwide's guidance is clear that joint account address changes cannot be made by phone. Each holder must update via internet banking, the app, by post, or in branch. If you and a partner or family member are moving together, both of you need to complete the update independently through one of these methods.

Nationwide's address change form notes that your address may appear on statements that are visible to the joint holder or other parties associated with your accounts. If you have any concerns about this, raise them with Nationwide before submitting the change.

Does updating Nationwide also update Virgin Money accounts?

No. This is one of the most important points for Nationwide customers to understand following the merger between the two organisations. Despite Nationwide completing its acquisition of Virgin Money, the two brands continue to operate as separate banking systems. Updating your address with Nationwide does not update any Virgin Money accounts you hold, and vice versa.

Nationwide's own help documentation states explicitly: "Have accounts with us and Virgin Money? You need to contact both of us separately to make changes to your accounts."

If you hold accounts with both Nationwide and Virgin Money, you must complete two separate address updates, one with each organisation through their respective channels. Do not assume the merger has created a single unified system, even if you access both through the same login.

Notifying Nationwide alongside all your other providers

Updating Nationwide is one task on a long list. Moving home means notifying your council, HMRC, the DVLA, your energy supplier, your GP, your dentist and dozens more, each through a different process, none of which talk to each other.

Moveinout is a UK change of address notification service covering over 9,000 organisations across 24 provider categories. You enter your details once, select who needs to know, and Moveinout dispatches notifications to each provider on your behalf. A dashboard shows which providers have been notified, helping you keep track and make sure nothing slips through on moving day. For a full comparison of change of address services available in the UK, see our guide to the best change of address services.

What happens if you do not update your Nationwide address?

An outdated address with Nationwide creates risks that build quietly without you being aware of them.

• Missed post: Statements, replacement cards, mortgage correspondence, fraud alerts, and product change notifications all go to your old address. If someone at that property opens your post, they have access to sensitive financial information.
• Identity fraud: Bank statements are among the most commonly used documents in previous occupier fraud. Your name, account number, sort code and address on a statement at a property you no longer occupy gives a fraudster material to apply for credit in your name.
• Missed fraud alerts: Nationwide sends unusual activity alerts by post and email. An outdated postal address means those alerts go somewhere else, giving any fraudulent activity more time to develop.
• Credit file discrepancies: If your registered address with Nationwide does not match your actual address, it creates an inconsistency on your credit file. Lenders check address consistency during credit applications. Inconsistencies can slow down or complicate future mortgage or credit applications.