To change your address with Halifax, open the Halifax Mobile Banking app on iOS, tap the Profile and settings icon in the top right corner, select your address and follow the on-screen instructions. You can also update via online banking, by sending a message through the app or online banking, by calling 0345 720 3040, or by visiting a branch with photo ID. A single update covers all your Lloyds Banking Group accounts, including Lloyds, Bank of Scotland and MBNA. The app address change is currently iOS only, Android users should use online banking, phone or branch.
Key Takeaways
- Halifax address changes can be made via the iOS app, online banking, secure message, phone or branch.
- The app address change is iOS only. Halifax confirms it is not yet available on Android. Android users should use online banking, phone or branch instead.
- A single update covers all Lloyds Banking Group accounts including Lloyds, Bank of Scotland, MBNA and Lloyds Bank Private Banking.
- Phone: 0345 720 3040, open 8am to 6pm, 7 days a week, closed on bank holidays. Overseas: +44 113 242 1984.
- Use Moveinout to notify Halifax alongside over 9,000 other providers in one online process on moving day.
Why does updating your Halifax address matter when you move?
Halifax holds your registered address across every account and product you have with them. Bank statements, replacement debit and credit cards, mortgage correspondence, savings notices and fraud alerts are all sent to that address. If it is out of date after you move, all of that post goes to your old property.
The risks are practical and financial. A replacement card arriving at a property you no longer occupy is a direct security issue. A fraud alert going to your old address gives suspicious activity more time to develop before you are aware of it. Post containing your account number, sort code and home address at a former property is also one of the primary routes for previous occupier fraud, one of the fastest-growing forms of identity crime in the UK.
Updating your address with Halifax takes around three minutes via the app or online banking and is one of the most important moving day tasks you can complete.
What does one Halifax address update cover?
Halifax confirms on their help pages that when you update your address, they notify all your Lloyds Banking Group accounts simultaneously. This includes:
- Lloyds Bank: all personal accounts
- Bank of Scotland: all personal accounts
- MBNA: credit card accounts
- Lloyds Bank Private Banking: if applicable
You do not need to contact each brand separately. One update through Halifax handles the entire group.
Insurance policies must be updated separately. Halifax states on their help page: "Not all insurance policies sold by Halifax are managed by us. This means we won't update your address on them. Check your policy for contact details to change your address. It could affect your policy if you don't." If you hold any insurance through Halifax, check your policy documents and update your address directly with the relevant insurer.
How do you change your address via the Halifax app?
iOS only. Halifax's own help page states: "We're still rolling out this service, so it isn't available through Android yet. Write to us or visit a branch instead." Android users should use online banking, phone or branch to change their address.
Open the Halifax Mobile Banking app on your iPhone and log in using your password or biometrics.
Select the Profile and settings icon in the top right corner of the screen.
Find your address in the profile screen and select it to begin the address change process.
Enter your new address and postcode, complete any verification steps and confirm. The update applies across all your Lloyds Banking Group accounts.
How do you change your address via Halifax online banking?
Online banking is the recommended route for Android users and anyone who prefers to use a desktop or laptop. It is available 24 hours a day.
Go to halifax.co.uk and sign in with your user ID, password and memorable information.
From the navigation bar at the top of the page, select Your profile.
Choose Change your contact details, then select Change address.
Enter your new address and postcode, complete any identity verification required and confirm. The update applies across all your Lloyds Banking Group accounts.
Not yet registered for online banking? Halifax also offers a free Digital Helpline for one-to-one sessions to help you get set up online. Register at halifax.co.uk using your account details.
How do you change your address by secure message?
Halifax allows you to securely update your address by messaging their team directly through the app or online banking. Their virtual assistant Julia is available 24/7 and can handle address changes or connect you with a human adviser.
Via the app
- Log in to the Halifax app
- Select Support or Search
- Select Message us 24/7
- Type your request to update your address
Via online banking
- Log in at halifax.co.uk
- Select Help and Support from the navigation
- Select Message us 24/7
- Type your request to update your address
Turn on app notifications. Halifax recommends enabling notifications for the app so you are alerted when their team has replied to your message. This ensures you do not miss the response confirmation that your address has been updated.
How do you change your address by phone?
Halifax telephone lines for address changes are open seven days a week.
- Call 0345 720 3040
- Open 8am to 6pm, 7 days a week
- Closed on bank holidays
- From outside the UK: +44 113 242 1984
You will need to pass security verification before any changes are made. Have your account details and new address ready before you call.
How do you change your address at a Halifax branch?
Visiting a branch is the right option for Android users who are not registered for online banking, or anyone who prefers to update in person.
- Use the Halifax branch finder at halifax.co.uk to find your nearest branch and check opening hours
- Bring a valid driving licence or UK or EU passport
- A branch colleague will update your address across all your Lloyds Banking Group accounts during your visit
| Method | Where | Available | Notes |
|---|---|---|---|
| Mobile Banking app | iOS only | 24/7 | Profile and settings icon, top right. Not yet available on Android. |
| Online banking | halifax.co.uk | 24/7 | Your profile, then Change your contact details, then Change address. |
| Secure message | App or online banking | 24/7 | Support or Search in app, then Message us 24/7. Julia virtual assistant available at all times. |
| Phone | 0345 720 3040 | 8am to 6pm, 7 days | Overseas: +44 113 242 1984. Closed bank holidays. |
| Branch | Branch finder at halifax.co.uk | Branch hours vary | Bring driving licence or passport. Recommended for Android users without online banking. |
| Moveinout | app.moveinout.co.uk/getStarted | 24/7 | Notifies Halifax alongside 9,000+ other organisations in one process. |
How long does a Halifax address change take?
Halifax is part of the Lloyds Banking Group. Based on the group's published guidance, most address changes made via the app or online banking are visible the next time you log in, with some taking up to 48 hours. Phone updates are processed during the call. Branch updates are processed during your visit. Secure message updates are handled by the Halifax team and confirmed by reply message.
Notifying Halifax alongside all your other providers
Updating Halifax covers the entire Lloyds Banking Group in one step. But moving home means notifying dozens of other organisations too, your council, HMRC, the DVLA, your energy supplier, your GP, your dentist and more. None of them communicate with each other and each requires its own separate update.
Moveinout is a UK change of address notification service covering over 9,000 organisations across 24 provider categories. You enter your details once, select who needs to know, and Moveinout dispatches notifications to each provider on your behalf. A dashboard shows which providers have been notified, helping you keep track and make sure nothing slips through on moving day.
Halifax updated. Now for the rest of your list.
Moveinout notifies your council, HMRC, the DVLA, your energy provider, your GP and over 9,000 other organisations, all from one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
What happens if you do not update your Halifax address?
- Missed post: Statements, replacement cards, mortgage letters and fraud alerts all go to your old address. Post at a property you no longer occupy creates both a practical problem and a security risk.
- Card delivery failures: When your debit or credit card expires, Halifax sends the replacement to your registered address. An outdated address means a new card is delivered to a property you no longer live at.
- Identity fraud: Bank statements are among the most exploited documents in previous occupier fraud. Your name, sort code, account number and address on post at your old property gives a fraudster material to apply for credit in your name.
- Insurance policy risk: Halifax explicitly states that failing to update your address with insurance providers could affect your policy. A claim made on a policy with an incorrect address could be refused.
- Credit file discrepancy: Lenders check address consistency during credit applications. A mismatch between your registered Halifax address and your actual address can complicate future mortgage, loan or credit card applications.
Quick summary: Halifax change of address
- App (iOS only): Profile and settings icon (top right) → select address → follow on-screen instructions
- Online banking: halifax.co.uk → Your profile → Change your contact details → Change address
- Secure message: app or online banking → Support or Search → Message us 24/7
- Phone: 0345 720 3040, 8am to 6pm, 7 days. Overseas: +44 113 242 1984
- Branch: halifax.co.uk branch finder, bring driving licence or passport
- App address change is iOS only, Android users must use online banking, phone or branch
- A single update covers all Lloyds Banking Group accounts: Lloyds, Bank of Scotland, MBNA and Lloyds Bank Private Banking
- Insurance policies must be updated separately with the relevant insurer
- Most changes visible on next login or within 48 hours
- Use Moveinout to notify Halifax alongside HMRC, the DVLA, your council and over 9,000 other organisations in one process
Frequently Asked Questions
The most common questions Halifax customers ask when moving home.
The simplest way is via the Halifax Mobile Banking app on iOS: tap the Profile and settings icon in the top right corner, select your address and follow the on-screen instructions. You can also update via online banking at halifax.co.uk (Your profile, then Change your contact details, then Change address), by sending a message through the app or online banking, by calling 0345 720 3040 (8am to 6pm, 7 days a week), or by visiting a branch with a driving licence or passport. Moveinout also lets you notify Halifax alongside thousands of other providers in one process.
Yes. Halifax confirms that a single address update covers all Lloyds Banking Group accounts, including those held with Lloyds, Bank of Scotland, MBNA and Lloyds Bank Private Banking. You do not need to contact each brand separately. Insurance policies not managed by Halifax must be updated separately, Halifax states this could affect your policy if you do not.
Yes, but currently on iOS only. Halifax's own help page states: "We're still rolling out this service, so it isn't available through Android yet." Android users should use online banking at halifax.co.uk, call 0345 720 3040, or visit a branch to change their address. On iOS, tap the Profile and settings icon in the top right corner, select your address and follow the on-screen instructions.
Call 0345 720 3040, open 8am to 6pm, 7 days a week, closed on bank holidays. From outside the UK, call +44 113 242 1984. Have your account details and new address ready before calling.
Log in at halifax.co.uk. From the top navigation, select Your profile, then Change your contact details, then Change address. Enter your new address and postcode and confirm. The update applies across all your Lloyds Banking Group accounts.
Most changes via the app or online banking are visible the next time you log in, with some taking up to 48 hours. Phone and branch updates are processed during the call or visit. Secure message updates are confirmed by reply from the Halifax team.
Bring a valid driving licence or UK or EU passport. A branch colleague will update your address across all your Lloyds Banking Group accounts during your visit. Use the branch finder at halifax.co.uk to find your nearest branch and check current opening hours.
It is best to update on or after moving day once you are living at the new address. Updating in advance means correspondence and replacement cards will be sent to a property before you are there to receive them.
A single address update with Halifax covers all your Lloyds Banking Group accounts, including those held with Lloyds, Bank of Scotland, MBNA and Lloyds Bank Private Banking. You do not need to contact each brand separately. Some insurance policies may be administered by third parties and may need to be updated separately, check your policy documents.
Yes. Moveinout is an online change of address service that lets you notify Halifax alongside over 9,000 other UK organisations including councils, HMRC, the DVLA, energy providers and your GP, all from one process. You enter your details once, select who needs to know, and Moveinout dispatches notifications on your behalf.
Halifax sorted. Now for everything else on your list.
Moveinout notifies your council, HMRC, the DVLA, your energy provider, your GP and over 9,000 other organisations. All in one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
