To change your Santander address, open the Santander Mobile Banking app, tap Menu in the top right, select My Details, tap your address and enter your new one. Santander will send a one-time passcode (OTP) to your registered mobile to verify the change. You can also update via Online Banking, by visiting a branch with your debit or credit card and photo ID, or by completing Santander's change of details form. If you have a Santander mortgage or insurance, you cannot change your address online and must call or visit a branch. Santander shares are managed separately and require a different process. You can also use Moveinout to notify Santander alongside over 9,000 other providers in one process.
Key Takeaways
- App: Menu (top right) → My Details → your address → enter new address → OTP verification.
- Online Banking: My details and settings → Change personal details → Change address → OTP and Security Number verification.
- Mortgage and insurance exception: cannot be updated online. Call or visit a branch instead.
- A downloadable change of details form is available at santander.co.uk for those who prefer to update by post.
- Santander shares are managed by the Santander Nominee Service (operated by Equiniti) and require a completely separate update process.
- Use Moveinout to notify Santander alongside your council, HMRC, the DVLA and over 9,000 other organisations in one process.
Why does updating your Santander address matter when you move?
Santander holds your registered address across every account and product you have with them. Statements, replacement cards, security alerts and account correspondence can all be sent to that address. If it is out of date after you move, post goes to your old property, including replacement cards and fraud notifications that need to reach you promptly.
An outdated address at your bank is one of the primary routes for previous occupier fraud. Bank statements and cards arriving at an old address gives anyone at that property the information to apply for credit in your name. Updating your Santander address on moving day is one of the most important financial tasks of your move.
How do you change your address in the Santander app?
The Santander Mobile Banking app is the fastest route for most customers.
Open the Santander Mobile Banking app on your iOS or Android device and log in.
Tap the Menu icon in the top right-hand corner of the home screen.
Select My Details from the menu.
Tap on the detail you want to change, in this case your address.
Enter your new address. Santander will send a one-time passcode (OTP) to your registered mobile number. Enter the OTP and confirm your identity using biometrics, PIN or photo ID to complete the change.
Mortgage and insurance exception. If you have a mortgage or insurance with Santander, the app will explain what you need to do, which is to call or visit a branch. You cannot change your address for these products through the app or Online Banking.
How do you change your address via Santander Online Banking?
Online Banking is available on desktop and mobile browsers and follows a similar verification process to the app.
Go to santander.co.uk and log in to Online Banking.
Select the My details and settings tab from the main navigation.
Click Change personal details in the left-hand menu.
Select Change address, enter your new address and click Continue.
Santander will send an OTP to your registered mobile number. Enter your Security Number and the OTP, then click Confirm to complete the change.
Moving to a UK address only. Santander confirms the online and app address change process is available if you already live in the UK and are moving to another UK address. If you are moving abroad, you will need to contact Santander directly.
How do you change your Santander address in branch?
Visiting a branch is the required route if you have a mortgage or insurance with Santander, and is available to all customers as an alternative to the app or Online Banking.
- Bring your Santander debit or credit card
- Bring proof of identity with a signature such as a valid passport or full UK driving licence
- Use the branch finder at santander.co.uk to find your nearest branch and check opening hours
| Method | Where | Available | Notes |
|---|---|---|---|
| Mobile Banking app | iOS and Android | 24/7 | Menu → My Details → address → OTP verification. Not available for mortgage or insurance address changes. |
| Online Banking | santander.co.uk | 24/7 | My details and settings → Change personal details → Change address → OTP and Security Number. UK addresses only. Not for mortgage or insurance. |
| Branch | Branch finder at santander.co.uk | Branch hours vary | Debit or credit card + photo ID with signature. Required for mortgage and insurance changes. |
| Change of details form | Download from santander.co.uk | Any time | Complete and submit as instructed on the form. Covers personal bank accounts. |
| Moveinout | app.moveinout.co.uk/getStarted | 24/7 | Notifies Santander alongside 9,000+ other organisations in one process. |
Is there a Santander change of address form?
Yes. Santander has a downloadable change of details form available from santander.co.uk. The form covers personal bank accounts and can be completed and submitted as an alternative to updating online or in the app.
Once you have downloaded the form from santander.co.uk, follow the submission instructions printed on the form for where to send it. Santander will send any replacement cards to your new address
Shared post boxes and BFPO or overseas addresses. If you have a shared post box at your new address, Santander will send your debit and credit cards to a branch of your choosing rather than by post. If you need to change your address to a BFPO or overseas address, you can do this via Online Banking by following the link on their change address page.
What if you have a Santander mortgage or insurance?
Santander is explicit: "If you're changing your address for a mortgage or your insurance, you'll need to contact us." The app and Online Banking address change process does not cover these products. Santander states that if you follow the steps in the Mobile Banking app for a mortgage or insurance address change, the app will explain what you need to do, which is to call or visit a branch.
Contact Santander using the number on your mortgage or insurance documents, or visit your nearest branch with your debit or credit card and photo ID.
How do you change your address for Santander shares?
Santander shares are managed entirely separately from Santander bank accounts. The Santander Nominee Service is operated by Equiniti Financial Services Limited and is completely independent from Santander UK personal banking. Changing your bank account address does not update your Santander shareholder records.
There are three ways to update your registered address for Santander shares:
Online
Log in to your Santander Shareview Portfolio at shareview.co.uk. If you already have a Santander Shareview Portfolio account, you can change your address online and the change will take place immediately, as long as your shareholding meets certain criteria.
By phone
Call the Santander Shareholder Helpline on 0371 384 2000. For international callers: +44 121 415 7188. Lines are open Monday to Friday 8:30am to 5:30pm (excluding public holidays in England and Wales).
By post
Download the Santander Nominee Service change of address form from shareview.co.uk and complete it in BLOCK CAPITALS in black ink. Post the completed form to:
Santander Nominee Service
Aspect House
Spencer Road
Lancing
BN99 6DA
Santander confirms they process shareholder address changes within 5 working days of receiving the form. You may not receive a letter confirming the change, this is normal and not a cause for concern.
Shares held in CREST. Santander and Equiniti confirm they are unable to update address details for holdings held in CREST. If your shares are held in CREST, contact your provider directly to update your address.
Notifying Santander alongside all your other providers
Updating Santander is one task on a long list. Your council, HMRC, the DVLA, your energy supplier, your GP and dozens more all need to know your new address. None of them share information with each other or with Santander.
Moveinout is a UK change of address notification service covering over 9,000 organisations across 24 provider categories. You enter your details once, select who needs to know, and Moveinout dispatches notifications to each provider on your behalf.
Update Santander and everyone else on your list.
Moveinout notifies your council, HMRC, the DVLA, your energy provider, GP and over 9,000 other organisations. All from one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
Quick summary: Santander change of address
- App: Menu (top right) → My Details → address → new address → OTP verification
- Online Banking: My details and settings → Change personal details → Change address → OTP and Security Number
- Branch: santander.co.uk branch finder, debit or credit card + photo ID with signature required
- Post: download change of details form from santander.co.uk
- Mortgage or insurance: cannot be updated online, call or visit a branch
- Moving abroad or to a BFPO address: use the Online Banking link on the change address page
- Santander shares: update separately via shareview.co.uk, by calling 0371 384 2000, or by post to Santander Nominee Service, Aspect House, Spencer Road, Lancing, BN99 6DA
- Shares post form: BLOCK CAPITALS in black ink, processed within 5 working days
- Use Moveinout to notify Santander alongside your council, HMRC, the DVLA and over 9,000 other organisations in one process
Frequently Asked Questions
The most common questions Santander customers ask when moving home.
In the Santander app: tap Menu (top right), then My Details, tap your address, enter your new address and verify with a one-time passcode sent to your mobile. In Online Banking: go to My details and settings, select Change personal details, choose Change address, enter your new address and verify with your Security Number and OTP. You can also visit a branch with your debit or credit card and photo ID. If you have a Santander mortgage or insurance, you must call or visit a branch as the online route is not available for these products. You can also use Moveinout to notify Santander alongside thousands of other providers in one process.
You can notify Santander via the Mobile Banking app (Menu, then My Details, then your address), via Online Banking (My details and settings, then Change personal details, then Change address), by visiting a branch with your debit or credit card and photo ID, or by completing the Santander change of details form from santander.co.uk. You can also use Moveinout to notify Santander alongside thousands of other providers in one process.
Yes. Santander has a downloadable change of details form available from santander.co.uk, which covers personal bank accounts. For Santander shares, a separate shareholder change of address form is available from shareview.co.uk and must be sent to the Santander Nominee Service, Aspect House, Spencer Road, Lancing, BN99 6DA.
For Santander bank accounts, download the change of details form from santander.co.uk and follow the submission instructions printed on the form. For Santander shares, complete the shareholder change of address form and post it to: Santander Nominee Service, Aspect House, Spencer Road, Lancing, BN99 6DA. Santander confirms shareholder address changes are processed within 5 working days of receipt.
If you have a Santander mortgage or insurance, you cannot change your address via the app or Online Banking. Santander states you must call or visit a branch for these products. Contact Santander using the number on your mortgage documents, or visit a branch with your debit or credit card and photo ID.
Santander shares are managed separately from Santander bank accounts by the Santander Nominee Service, operated by Equiniti. To update your shareholder address: log in to Santander Shareview Portfolio at shareview.co.uk; call the Shareholder Helpline on 0371 384 2000 (Monday to Friday 8:30am to 5:30pm); or post the completed change of address form to Santander Nominee Service, Aspect House, Spencer Road, Lancing, BN99 6DA. Allow up to 5 working days for processing.
Bring your Santander debit or credit card and proof of identity with a signature such as a valid passport or full UK driving licence. Visit santander.co.uk to find your nearest branch and check opening hours.
Yes. Moveinout is an online change of address service that lets you notify Santander alongside over 9,000 other UK organisations including councils, HMRC, the DVLA, energy providers and your GP, all from one process without individual phone calls.
Update Santander and everyone else on your list.
Moveinout notifies your council, HMRC, the DVLA, your energy provider, GP and over 9,000 other organisations. All in one process, without a single phone call.
Get started with Moveinout →Identity fraud protection. Save hours. Avoid penalties.
